The Scrub Coach™

Privacy Policy

This Privacy Policy applies to The Scrub Coach™ and explains how we collect, use, disclose, protect, and manage personal information when you use our website, educational resources, services, and other online features. By using our website, you acknowledge the practices described in this policy, subject to your applicable rights and choices.

Forms, Accounts & Applications

When you complete a form, create an account, request information, register for a service, schedule a session, or otherwise interact with The Scrub Coach™, we may collect information such as your name, email address, phone number, account information, educational or professional information, and other information you voluntarily provide.

We use this information to provide requested services, communicate with you, process registrations or appointments, provide educational resources, respond to inquiries, and improve our offerings.

Collection of Your Personal Information

We collect personal information that you voluntarily provide to us, including when you:

Contact us through our website or contact forms.
Create or manage an account.
Register for courses, tutoring, or other services.
Schedule an appointment or consultation.
Submit payment or billing information.
Request information about our services.
Subscribe to emails, updates, or promotional communications.
Participate in assessments, quizzes, or other learning activities.

Use of Your Personal Information

We may use personal information to:

Operate and provide our website, courses, and requested services.
Process registrations, payments, bookings, and transactions.
Manage accounts and provide customer support.
Communicate with you about services, accounts, and requests.
Provide educational materials and learning resources.
Improve our website, products, services, and user experience.
Monitor security and prevent fraud, abuse, or unauthorized activity.
Comply with applicable legal obligations.
Enforce our agreements, policies, and legal rights.
Carry out other purposes disclosed to you at the time of collection.
Carry out other purposes with your consent when consent is required.

Automatically Collected Information

When you visit our website, we may automatically collect certain technical and usage information. This may include your IP address, browser type, device information, operating system, access times, pages viewed, referring and exit pages, approximate geographic information such as country or region, and information about how you interact with our website.

We may use this information for website security, troubleshooting, performance monitoring, analytics, and improving our services.

Cookies & Similar Technologies

We may use cookies and similar technologies to operate our website, remember preferences, analyze usage, and support certain website functionality. Your available choices regarding non-essential cookies may depend on your location and applicable law.

Cookies and similar technologies are addressed in more detail in our separate Cookie Policy.

Analytics, Advertising & Tracking Technologies

We may use analytics and, where applicable, advertising technologies to understand how visitors use our website, measure performance, improve our services, and evaluate marketing campaigns. These technologies may use cookies, pixels, tags, or similar identifiers.

Umami Analytics may be used to collect privacy-focused, aggregated usage statistics.
Google Analytics 4 (GA4) may be used to understand traffic sources, page views, referrals, and interactions when enabled.
Microsoft Clarity may be used for session analytics, heatmaps, and session recordings when enabled. Depending on configuration, Clarity may process interaction information such as page views, clicks, scrolling behavior, mouse movements, device/browser information, approximate location, and a pseudonymous identifier. We work to configure applicable masking features to reduce the collection of sensitive input information.
Meta Pixel may be used to measure advertising effectiveness and support advertising audiences when applicable and permitted by your privacy choices.

In some circumstances, the use of identifiers and usage information by advertising or analytics providers may constitute “sharing” or similar processing under applicable state privacy laws. Where applicable, you may exercise available privacy choices through our privacy controls.

Legal Bases for Processing

For visitors in jurisdictions where privacy laws such as the GDPR or UK GDPR apply, we process personal information based on the legal basis appropriate to the particular processing activity.

Depending on the circumstances, these legal bases may include your consent, performance of a contract, compliance with a legal obligation, and our legitimate interests, provided those interests are not overridden by your applicable rights and interests.

Where we rely on consent, you may withdraw that consent subject to applicable law. Withdrawal of consent does not affect processing that occurred before the withdrawal.

Service Providers & Processors

We may use third-party service providers to help operate our business and provide our services. Depending on the services currently offered, these providers may include:

CRM, forms, and communications providers.
Analytics providers.
Payment processors such as Stripe.
Email and productivity providers such as Google Workspace.
Website hosting, CDN, and infrastructure providers.
Scheduling, video, education, or learning technology providers.
Marketing and advertising service providers, where applicable.

These providers may process information on our behalf as necessary to provide their services. We seek to use service providers that provide appropriate safeguards for information they process on our behalf.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, provide requested services, maintain appropriate business and financial records, resolve disputes, enforce agreements, comply with legal obligations, and protect our legitimate interests.

Retention periods may vary depending on the type of information, the purpose for which it was collected, and applicable legal or regulatory requirements.

Your Rights & Choices

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information. These may include the right to:

Request access to personal information we maintain about you.
Request correction of inaccurate or incomplete information.
Request deletion of personal information, subject to exceptions.
Request information about how your personal information is used.
Object to or restrict certain processing activities.
Withdraw consent where processing is based on consent.
Opt out of certain targeted advertising or data sharing activities where applicable.
Exercise applicable data portability rights.

To submit a privacy request, contact us at sky@thescrubcoach.com.

We may need to verify your identity before completing certain requests. We will respond to valid requests within the time required by applicable law.

Global Privacy Control

Some browsers and extensions support Global Privacy Control (GPC), which communicates a user's privacy preference to websites. Where applicable law requires us to recognize GPC signals, we will process those signals in accordance with applicable requirements.

More information about Global Privacy Control is available at globalprivacycontrol.org.

International Data Transfers

The Scrub Coach™ is based in the United States. Depending on the services we use, personal information may be processed, stored, or accessed in the United States and other countries.

Where applicable law requires safeguards for international transfers, we will seek to use appropriate mechanisms for those transfers.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmitting or storing information over the internet is completely secure. We cannot guarantee absolute security.

External Data Storage

We may store information using third-party hosting, cloud storage, database, infrastructure, and service providers with whom we have a business relationship. These providers may process information on our behalf as necessary to provide their services.

Email Communications

We may contact you by email regarding your account, transactions, appointments, educational services, requests, security matters, announcements, or other service-related communications.

If you receive promotional communications from us, you may unsubscribe using the unsubscribe mechanism included in those communications. You may continue to receive transactional or service-related messages when necessary.

Children's Privacy

The Scrub Coach™ does not knowingly collect personal information from children under 13 without appropriate authorization. If you believe that a child under 13 has provided personal information to us, please contact us so that we can evaluate and take appropriate action.

Copyright Complaints

For notices concerning copyright infringement under the Digital Millennium Copyright Act (DMCA), please see our DMCA page.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or privacy practices.

When we make changes, we will post the updated version on this page and update the effective date below. Where required by law, we will provide additional notice regarding material changes.

Contact Information

The Scrub Coach™
A business operated by Dojo Innovations, LLC
sky@thescrubcoach.com
Contact us by email for privacy inquiries
1001 S Olive St, Los Angeles, CA 90015

Effective as of August 15, 2026