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The Scrub Coach™

Refund & Cancellation Policy

This Refund & Cancellation Policy explains how The Scrub Coach™ handles payment, cancellation, rescheduling, and refunds for coaching sessions. Please review this policy before booking a paid coaching session.

Coaching Services

The Scrub Coach™ provides one-on-one online educational coaching sessions, including CST exam preparation, surgical technology coursework support, clinical readiness, anatomy and procedure review, and general academic guidance.

Coaching sessions are scheduled in advance and reserved specifically for the client. Payment is collected at the time of booking through the third-party booking and payment platform identified during checkout.

Session Fees

The current fee for a 60-minute coaching session is $55 USD, unless otherwise stated at the time of booking.

The 15-minute introductory session is offered at no charge.

All applicable prices and mandatory charges will be disclosed before payment.

Cancellation — 24-Hour Notice

You may cancel a paid coaching session and request a refund at least 24 hours before the scheduled start time.

When a cancellation is made with at least 24 hours' notice:

  • The session will be cancelled.
  • The session fee will be refunded to the original payment method.
  • Refund processing may take additional time depending on the payment processor or financial institution.

Late Cancellation

Cancellations made less than 24 hours before the scheduled session are considered late cancellations.

Late cancellations are not automatically eligible for a refund. The Scrub Coach™ may, at its sole discretion, issue a full refund, partial refund, credit, or no refund depending on the circumstances.

A refund is not guaranteed for a late cancellation.

Rescheduling

If you need to move your session to another available time, please request a reschedule at least 4 hours before the scheduled start time.

When at least 4 hours' notice is provided:

  • The session may be rescheduled to an available time.
  • The original payment will be applied to the rescheduled session.
  • Rescheduling is subject to availability.

Late Rescheduling Requests

Requests to reschedule made less than 4 hours before the scheduled start time are not guaranteed to be accommodated.

The Scrub Coach™ may, at its discretion, approve a late rescheduling request, issue a credit, or treat the appointment as a late cancellation. If the session is treated as a late cancellation, the original session fee may be forfeited.

Missed Appointments / No-Shows

If you do not attend your scheduled session and do not provide timely notice, the appointment may be treated as a no-show.

No-shows are generally not eligible for a refund or automatic rescheduling. However, The Scrub Coach™ may make an exception at its discretion when circumstances reasonably warrant one.

Client Late Arrival

Your session begins at the scheduled time.

If you arrive late, the session will generally end at the originally scheduled time and the unused portion of the session will not automatically be extended.

Coach Cancellation or Technical Problems

If The Scrub Coach™ needs to cancel or cannot reasonably provide the scheduled session, the client will be offered one of the following, as appropriate:

  • Rescheduling to another mutually available time; or
  • A full refund of the affected session.

If a significant technical problem prevents the session from being reasonably completed, The Scrub Coach™ may offer a rescheduled session, partial refund, or full refund depending on the circumstances.

Refunds After Services Are Rendered

Once a coaching session has been provided or substantially provided, the session fee is generally non-refundable.

A client who completes a coaching session cannot subsequently request a refund simply because they were dissatisfied with the subject matter, coaching approach, educational recommendations, or outcome.

This policy does not waive any rights that cannot legally be waived.

Educational Nature of Coaching

The Scrub Coach™ provides educational coaching and tutoring. Coaching does not guarantee:

  • passing the CST examination;
  • achieving a particular examination score;
  • passing a surgical technology course;
  • completing a clinical requirement;
  • obtaining employment;
  • admission to a surgical technology program; or
  • any particular academic or professional outcome.

Results depend on numerous factors, including the client's preparation, participation, prior knowledge, institutional requirements, and individual circumstances.

Booking and Payment Processor

Appointments and payments may be processed through third-party services, including Cal.com and Stripe.

The Scrub Coach™ does not control the processing times of banks or payment processors.

How to Request a Cancellation or Reschedule

To request a cancellation or reschedule, contact sky@thescrubcoach.com. Include:

  • your name;
  • the email address used for booking;
  • the scheduled session date and time; and
  • whether you are requesting a cancellation or rescheduling.

The applicable cancellation or rescheduling deadline is determined based on when the request is actually received.

Refund Processing

Approved refunds will generally be returned to the original payment method used for the transaction.

The Scrub Coach™ does not control how long a bank or payment processor takes to post a refund after it has been issued.

Exceptions

The Scrub Coach™ reserves the right to make reasonable exceptions to this policy on a case-by-case basis.

An exception made for one client or circumstance does not create an obligation to make the same exception in another situation.

Policy Changes

The Scrub Coach™ may update this Refund & Cancellation Policy from time to time.

The version in effect at the time of purchase will generally govern that transaction, except where applicable law requires otherwise.

Contact

Questions regarding refunds, cancellations, or rescheduling may be directed to:

You can also review our Terms & Conditions.

Effective as of August 15, 2026